Housp

Privacy Policy

At Housp Tech India Pvt. Ltd. (“Housp”, “we”, “our”, or “us”), we are deeply committed to protecting your privacy and ensuring transparency in how your personal data is collected, used, stored, and disclosed. This Privacy Policy (“Policy”) outlines the manner in which we process the personal data of individuals (“you”, “your”, or “Data Principals”) who access or interact with our website https://housp.com/ (“Website”).

This Policy is governed by the applicable laws of India, including but not limited to the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the provisions of the Digital Personal Data Protection Act, 2023 (“DPDP Act”), to the extent currently applicable.

By using or accessing our Website, you agree to the terms of this Policy and consent to the collection and processing of your personal data in accordance with it. If you do not agree, you are advised to discontinue use of the Website.

Scope and Applicability

This Policy applies to all individuals who access the Website, whether as visitors, potential customers, brokers, real estate stakeholders, or any other users of the platform. It governs all personal data collected directly from you or generated automatically through your interaction with the Website.

This Policy does not apply to third-party websites, platforms, or services that may be accessed via external links provided on our Website. We are not responsible for the privacy practices or content of such third-party services and encourage you to review their respective privacy policies.

Importantly, we do not knowingly collect or process personal data from children under the age of 18. If it comes to our notice that we have inadvertently collected data from a minor, we will take prompt steps to delete it. We request parents and guardians to monitor the online activities of minors in their care.

Categories of Personal Data Collected

Housp may collect the following categories of personal data, either directly from you (via forms, contact details, conversations) or automatically through your device’s interaction with our Website:

Personal Data Provided Voluntarily:

Name, phone number, and email address
Residential or communication address
Business name (if applicable), role, or designation
Identity documents such as PAN, Aadhaar, passport or others (only when voluntarily provided)
Any property-related documents or preferences you submit or discuss with us
Feedback, correspondence, or communication history

Technical and Usage Data Collected Automatically:

IP address and geolocation (based on device/browser settings)
Browser type, version, device information
Operating system and referring URLs
Pages visited, session duration, clickstream patterns
Cookies, log data, and interaction records

We make every effort to collect only the data that is relevant, necessary, and proportionate to the purposes outlined in this Policy. Sensitive personal data is collected only when required and with your express consent.

Lawful Basis and Consent for Data Processing

We process personal data under the following lawful bases:

Consent: Where you have explicitly given us permission (e.g., submitting an inquiry form or subscribing to updates). You may withdraw this consent at any time by contacting us.
Performance of a legitimate purpose: For delivering services that you request, improving our offerings, or responding to your interactions with our platform.
Compliance with law: Where the processing is necessary to comply with a legal obligation or request from a competent authority.
Legitimate Interests: To operate our business effectively, maintain platform security, and communicate with users, provided such interests do not override your fundamental rights.

You are under no statutory or contractual obligation to provide personal data. However, if you choose not to, certain features of the Website may not be accessible.

Purpose of Collection and Use

Your personal data is collected and processed for the following purposes:

To communicate with you regarding inquiries, requests, or service-related matters
To allow you to use our platform features such as property exploration or account management
To validate your identity, if required
To provide personalized information or services
To process or respond to interest shown in our property services
To send administrative, legal, or promotional updates (subject to your preferences)
To improve our platform's layout, navigation, security, and performance
To comply with regulatory obligations and maintain audit trails
To detect, investigate, and prevent fraud or misuse of our platform

We do not use your data for profiling or algorithmic decision-making that significantly affects your rights or access to services.

Use of Cookies and Tracking Tools

Our Website uses cookies and similar technologies to enhance usability, improve page load speed, gather usage analytics, and enable customized content delivery.

Cookies may be set by us or third-party service providers (e.g., Google Analytics). These cookies do not contain personally identifiable information but may help track usage patterns or interactions with the Website.

You may control cookie settings through your browser or device preferences. However, disabling cookies may affect the functioning of certain features or services on our Website.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal data. However, we may disclose your data under the following limited and controlled circumstances:

To trusted third-party service providers (e.g., hosting companies, IT vendors, cloud providers) strictly for the purpose of operating, analyzing, or securing our platform
To professional advisors or consultants engaged by Housp, under confidentiality agreements
To competent authorities, regulatory bodies, or courts if required by applicable law, regulation, legal process, or governmental request
To internal team members, contractors, or affiliates who require access to data for legitimate business purposes
To prospective buyers, investors, or partners, in the event of a reorganization or sale of assets, provided that adequate confidentiality obligations are maintained

We ensure that such disclosures are made only after assessing the recipient’s data protection standards and implementing necessary contractual safeguards.

Data Retention

We retain personal data only for as long as it is necessary to fulfill the purposes for which it was collected or as required by law, regulatory mandates, tax authorities, or ongoing disputes. Upon expiry of the retention period, we securely erase, anonymize, or archive such data.

You may contact us if you wish to know how long your specific data is retained and the criteria used for determining retention periods.

Data Security Practices

We are committed to protecting your data through industry-standard security protocols and reasonable organizational, technical, and administrative safeguards. These include:

Secure server connections using SSL encryption
Restricted access to personal data based on business need
Firewalls and intrusion detection systems
Employee training and confidentiality agreements
Regular monitoring and data protection audits

While we take all reasonable precautions, no system can guarantee absolute security. You acknowledge and accept this risk when using the Website.

Your Rights Under Applicable Law

As a Data Principal under Indian law, including the DPDP Act (to the extent applicable), you have the following rights:

Right to Access: You may request a summary of your personal data processed by us.
Right to Correction: You may request correction of inaccurate, incomplete, or outdated data.
Right to Erasure: You may request deletion of your data, subject to any legal or contractual obligations.
Right to Withdraw Consent: Where consent is the basis for processing, you may withdraw it at any time.
Right to Grievance Redressal: You may raise concerns if you believe your data has been mishandled or your rights infringed.

To exercise any of the above rights, please email us at [Insert Email Address]. We may request identity verification and will respond within the timeframe prescribed by applicable law, not exceeding 7 working days where the DPDP Act is applicable.

International Data Transfers

While we aim to process and store your personal data within India, some technical service providers or cloud infrastructure partners may operate outside India. In such cases, we ensure that appropriate legal safeguards are implemented and that transfers are made in accordance with Indian data protection laws.

Grievance Redressal

In compliance with applicable laws, we have designated a Grievance Officer who shall address any complaints or concerns related to the collection or processing of personal data.

Grievance Officer

Email: info@housp.com
We endeavor to respond to grievances within 7 working days from the date of receipt.

Refund Policy

Housp provides digital and operational services such as:

Real estate listing and evaluation
Buyer-seller matchmaking
Token coordination and escrow liaison
Broker onboarding and listing exposure
Transaction facilitation and documentation assistance
Digital platform access and market outreach

These services, once initiated, require dedicated effort, professional time, and technology deployment. Accordingly, most charges incurred for such services are non-refundable unless expressly stated otherwise in writing.

NON-REFUNDABLE FEES

Unless otherwise specified in an individual transaction or offer, the following fees are non-refundable once paid:

Broker Onboarding Fees: Nominal or one-time charges paid by brokers for access to platform features, property listings, or deal participation.
Platform Access or Listing Fees: Fees associated with displaying, promoting, or enabling buyer visibility of properties.
Brokerage Charges or Success Fees: Commission-based earnings tied to deal closures or introductions. These reflect performance-based facilitation and are not subject to refund once due.
Administrative and Document Handling Charges: Any fees paid towards due diligence, legal verification, or coordination with third-party service providers.

We encourage all users to review service descriptions and fee structures carefully before initiating payment.

TOKEN PAYMENTS AND COMMITMENT AMOUNTS

In certain transactions, either Housp or a participating buyer may provide a token amount as a measure of commitment toward a property.

The refundability of such token amounts is governed by the transaction context and any documentation or written understanding shared at the time of commitment. Housp does not collect, hold, or control such amounts unless explicitly specified. We are not responsible for disputes between third-party buyers and sellers involving private arrangements unless facilitated directly through Housp’s escrow or platform mechanisms.

Where Housp is responsible for facilitating or disbursing a token amount and a refund is sought, such claims must be assessed based on platform activity logs, agreement records, and applicable transaction stages.

EXCEPTIONS – WHEN REFUNDS MAY BE ISSUED

Although most service fees are final, we may issue refunds under specific, limited circumstances, including:

Duplicate Payment: If a user has inadvertently paid twice for the same service, and no additional service was rendered as a result.
Payment Gateway Errors: If technical or bank-side failures result in incorrect or unauthorized charges, and payment is verified as unprocessed by Housp.
Non-activation of Paid Services: If a user pays for a service (e.g., broker onboarding) but no access is granted due to a verified internal error or system fault.
Incorrect Payment: If a payment was made in error for a service that was not intended, not rendered, and has been confirmed as unused.

Refund eligibility under these exceptions is subject to validation by our support and accounts team.

REFUND REQUEST PROCEDURE

If you believe you are eligible for a refund, you must formally initiate a request by writing to our support team at the contact below. All refund requests must be submitted within 7 days from the date of payment.

Please include the following information in your request:

Full name and registered email address
Date and amount of transaction
Mode of payment and transaction reference number
Description of the issue and reason for requesting a refund
Supporting documents or screenshots, if applicable

Each request will be evaluated on a case-by-case basis. Submitting a request does not guarantee refund approval.

REFUND PROCESSING AND TIMELINES

Once a refund is approved, it will be processed through the original payment method unless explicitly requested otherwise by the user and confirmed by Housp. Refunds may take 7–14 business days to reflect in your account depending on your payment provider, gateway timelines, and bank clearing processes. You will be notified by email once the refund is initiated.

SITUATIONS WHERE REFUNDS WILL NOT BE PROVIDED

To avoid misunderstandings, please note that refunds will not be entertained under the following circumstances:

Services were availed or accessed, in whole or part, before cancellation was requested
A buyer or seller changes their intent or withdraws voluntarily after engagement has begun
A user is dissatisfied with the outcome or market dynamics beyond Housp’s control
Delays in deal closure due to third-party issues, regulatory approvals, or bank processing
Violations of Terms & Conditions or misconduct resulting in account suspension
Disputes involving private token arrangements not documented or handled by Housp

We aim to be supportive where possible but must also maintain fairness and consistency in our platform operations.

DISCRETIONARY GOODWILL REFUNDS

In rare, exceptional circumstances, Housp may issue a goodwill refund purely at its discretion, where no legal or contractual obligation exists but doing so aligns with our values of fairness and transparency.

These are one-time considerations and shall not be treated as precedent or entitlement.

CONTACT FOR REFUND-RELATED MATTERS

For all refund-related concerns, please write to:
Email: info@housp.com

UPDATES TO THIS POLICY

We may revise this Policy from time to time to reflect changes in law, technology, or our business practices. When we make material changes, we will notify you by issuing prominent notices on our Website.

We encourage you to review this Policy periodically. Continued use of the Website following such changes constitutes your consent to the revised Policy.